Frequently Asked Questions

Questions2 Answers2 | Expand All
What happens when the products get seized by customs?
Heather E. Tomko[ 05/15/2018 ]
  • If the parcel gets seized by the destination custom, we will resend it or begin the refund process. We take brand promise seriously and we do not joke with the trust of our customers. We will do our best to reduce the risks associated with shipping so that you do not have to worry about your items or your money. Our return policy is flexible and it covers all our customers irrespective of their location. You can return any item within 30 days.
    James Wong[ 06/14/2018 ]
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Do you offer PSP?
I want to see pre-shipment photos, do you offer that?
New customer[ 04/27/2018 ]
  • Yes, if you wish, we can send pre-shipment photos by email before we send the order out.  Please note we do not take PSP by default, and it takes a lot of time to do so. Your order will be delayed for one business day for us to prepare the photos. 
    Anonymous[ 04/27/2018 ]
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